FAQ

1.       What are your shipping fees?

Our Shipping fees are based directly on SHIPPING companies, Air companies, UPS, FEDEX and other courier companies  rates calculated by the weight or CBM of the item(s) purchased and the destination zipcode.
 

2. How do I know that my order has been shipped?

or

What’s the status of my order and the shipment?

Once you place us the order, information of the production will be provided to you from customercare@cnbexports.com and once an order has shipped, you will receive the Air way bill and shipping bill of copy with confirmation email that will contain your tracking information if send by courier company.
 

3.        What are my payment options?

Wire Transfer (Bank TT)
 

4.       What  is the Minimum quantity of each product.

The MOQ depends upon product to products like in Leather wallets, we take 250 pcs per design. If we have in sales and stock, you can always check our sales sections on the site.

The MOQ for leather bags are of 100 pcs, For jackets, MOQ is of 50 pcs, for folders MOQ is of 200 pcs

And for rest of the products you can always mail us on leatherhouse@cnbexports.com
 

5.       What about sampling?

For sampling we need 4-5 days.
 

6.       What will be the sampling charges?

Depends upon the products to products and designs but you have to give us your courier account number.
 

7.       Can we do embossing, engraving as well as printing on the leather goods?

Yes we can do embossing and printing as per as the artwork given to us. After your approval only, we start your final work. For every important decision, our company takes the approvals and then go-ahead with the production. 
 

8.       Do you sell your products wholesale?

                                  Or

9.       Do you make distributor, franchiser or wholesaler???

Our all the products are sold in wholesale and we make distributor, franchiser or wholesaler
 

10.   Where are your products made?

All the products are made in INDIA in our factory
 

11.   Where your products are sold?

More than five continents and USA and Europe with UK is our very big market.
 

12.   What leather selections are available?

We are able to provide our products made of leather from multiple origins allowing our customers the freedom to choose the best products to meet their specific needs. The most frequently used leathers are:

    * Cow Vegetable Tanned:  leather produced using environmentally friendly technology of applying vegetable extracts instead of chrome powder similar to used in most Italian leather.

    * Cow Nappa:  Nappa refers to Soft and as the name suggests, this leather is soft and smooth to touch.

    * Cow Natural Dry Milled (NDM): full grain leather milled to provide smooth, tight grain, and suppleness of hand. The leather has natural markings and reveals its natural characteristics.

    * Cow Printed Dry Milled (PDM): a chrome leather with dry milled impressions on it.

    * Cow Glazed: glazed is based on protein finish to give the leather natural look.

    * Cow Softy: semi-aniline and drum dyed leather that is cheaper alternative to more expensive softer leather like Nappa.

    * Cow Antique: naked and drum dyed leather with aged looks.

    * Cow Saliba: a semi-chrome leather with a natural break and smooth to touch.

    * Buff Aniline: the Indian Buffalo hide retains its color only from dyestuffs rather than from pigment resulting in more natural look.

    * Buff Glazed: the Indian Buffalo hide, with a fine surface and smooth natural appearance.

      Buff Resin: the Indian Buffalo hide, with a glossy surface.

    * Sheep Nappa: soft and supple lambskin widely used in leather apparel manufacturing.

In addition, We have well established relationships with the tanneries in India and abroad for the prompt and efficient sourcing of wide variety leathers.
 

13.   Why should I consider leather over synthetic materials?

Unlike synthetic materials, leather is a natural organic  material derived from renewable source and is far more aesthetically beautiful, long lasting, and versatile. The appearance of good leather doesn't deteriorate as it ages; instead it acquires character- thanks to the fine patina that develops over time. Although the initial investment of quality leather may be more than synthetic materials, leather is actually your best value in the long run as it outlasts other materials 4 to 1.
 

14.   How do I differentiate between genuine leather and synthetic one?

There are three basic tests that you can perform to confirm the material is indeed leather.

Smell Test: First, most leather has a characteristic odor of fat-liquor (oils used to lubricate the leather). If the material doesn't have this "regular smell of leather", chances are it is not genuine leather. Please note that many of the newer "washable" or water resistant leather do not have the same fat-liquors and often do not have much of a characteristic leather odor.

Look Test: Looking at the back side of the leather will also reveal its genuine character. The back of the leather should look like suede. If you see threads, that is a bad sign.

If possible, you can also inspect the cut edge - the leather has a very distinctive layered appearance from the edge. The grain and finish are very tight and compact.

Fire Test: When exposed to mild temperatures (say match flame), the genuine leather will not catch fire, while other synthetic materials are inflammable and will burn quickly
 

15.   How long have you been in the business?

Since 2003
 

16.   What is your plant production capacity?

We have a regular production capacity of 30,000 combined product units a month and have both human and financial resources at our disposal to scale up our production capacity at short notice.
 

17.   What type of machinery and equipments does your plant use?

We use imported cutting, skiving, ironing, sewing (flat, vertical post, and cylinder bed) machines.
 

18.   What quality control measures do you have in place?

The survival of our business rests on quality of our products and therefore we're extremely serious about quality and workmanship of our products. We have a tiered Quality Control System in place that ensures process integrity at three different levels and assures finished product conformance with product specifications.
 

19.   Does your plant employ child labor?

We neither employ nor condone child labor.
 

20.   Can I order sample leather and lining swatches?

We would be happy to send you leather swatches matching your leather preferences. We can also send you the lining material samples subject to availability. There is no charge for swatches, however, we do require your FedEx/UPS/DHL/TNT account number to cover the shipping cost
 

21.   What is FOB MUMBAI/ Kolkata  (India) pricing?

FOB (Free on Board)  Mumbai / Kolkata pricing doesn't include shipping and insurance charges to the destination. A buyer is responsible for these charges. You can either make your own arrangements for the shipping or we would be happy to send you a separate quote from one of our local shipping agents.
 

22.   What is CIF/CIP Destination pricing?

CIF (Cost, Insurance and Freight)/CIP (Carriage and Insurance Paid) pricing means that the quoted price is the "delivered" price. You may still be responsible for Customs Duty and Customs Clearance charges, if any.